Delete your account

In the Keypoint app

Open the menu, then Settings, and tap Delete my account at the bottom. If your phone still holds work that hasn’t uploaded, the app asks you to sync first, so nothing you captured is lost.

On the web

Sign in, open Settings → Account, and choose Delete my account.

If you own the business

Owners can download all of the business’s data from Settings → Your data on the web. If you are the business’s only owner, your account goes with the business: choose Request deletion instead, in the app or on the web. Keypoint will contact you within 2 business days to confirm it and delete the business.

What is deleted right away

When you delete your own account:

• Your login, so you can no longer sign in.
• Your email address, your calendar feed link, your time off, and the account emails sent to you (such as your invitation).
• Upcoming jobs assigned to you become unassigned, so the rest of the team can pick them up.

What stays with the business

The work you did for a business belongs to that business, and it stays when you leave: the jobs, reports, photos and notes.

Your name and any licenses you added also stay, as the business’s record of who performed the work. Licensed trades must show who did a job and their license number, so the reports you worked on keep printing them, including reports not delivered yet. You are shown as a former team member: you cannot sign in, and the business cannot assign you new work. A report already delivered to a client is a permanent record and stays exactly as it was sent.

Asking without the app

Email support@keypointhq.com from the email address you sign in with, and tell us whether you want your own account deleted or, if you own it, the whole business. We reply to that address to confirm it is you, then handle it.

If a business used Keypoint for your appointment

Your details are held by the business you hired. Ask them to remove your information, or email us and we will pass the request on.